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We encourage you to contact us for any questions or problems you may have. You may reach us via e-mail, telephone, fax or U.S. Mail.
e-Mail
You may send e-mail to any America California Bank staff member using the employee’s first initial and last name followed by our domain name "acbank.com". If you don’t know the name of a specific individual to address but still need to contact the Bank, you may send e-mail to the appropriate
department by clicking below on the name of the department you want to reach.
New Accounts
Questions about account features
Deposit rates
General information
Customer Service
Check orders
Transfers between accounts
Copies of statements or checks
Loans
New loan information
eBanking
Enrollment
Logins
Open and close accounts on the Website.
General customer service involving the Net transaction.
We promise you a speedy response.
Telephone
Our staff is available to take your calls Monday through Friday. Business hours are 8:30 a.m. to 5:00 p.m., Pacific Time. Please dial 415-986-5678 in San Francisco and 650-858-1400 in Palo Alto, and someone will assist you.
Fax
You may fax us at any time, day or night. For the San Francisco branch, dial 415-986-2116. For the Palo Alto branch, call 650-424-8157. Branch staff is available to retrieve your fax Monday through Friday, between 8:30 a.m. and 5:00 p.m., Pacific Time, and respond to your questions or problems.
U.S. Mail
Address your U.S. Mail correspondence to us at:
San Francisco Branch:
America California Bank
417 Montgomery Street
San Francisco, California 94104-1129
Palo Alto Branch:
America California Bank
2390 El Camino Real
Palo Alto, California 94306-1446
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